FAQ header-shop

General Questions

What is your online shop about?

Our online shop offers a wide variety of products that cater to your motorcycle needs, including varieties of Motorcycles, Spare Parts, Lubricants,  Accessories, and Power Products. We aim to provide high-quality items at competitive prices.

You can reach our customer service team via email at [ store@motorace.ph ], or through the live chat feature available on our website.

Ordering

How do I place an order?

To place an order, follow these steps:

  • Browse the products on our website.
  • Add your chosen items to the shopping cart.
  • Proceed to checkout and provide your shipping and payment details.
  • Proceed to process your payment, confirm your order, and wait for the confirmation email.

Yes, you can change or cancel your order within 24 hours of placing it. Please contact our customer service team as soon as possible. After the 24-hour window, changes may no longer be possible.

No, you can check out as a guest. However, we are currently working on account creation to enable faster order history tracking and quicker checkouts in the future.

Shipping & Delivery

What are your shipping options?

Option….

Y…

No,  

Returns & Refunds

What is your return policy?

Option….

Y…

No,  

Payments

What are your payment methods do you accept?

We accept the following payment methods:

  • Bank Transfer through QR code with QRPH.

          These are the list of Banks with Free of Charges:

               BDO Union Inc.

               Union Bank of the Philippines

               Maya Philippines, Inc / Maya Wallet

               G-Xchange, Inc / Gcash

               Bank of the Philppines Islands / BPI Family

               Asia United Bank

               PPS-PEPP Financial Services Corporation (PalawanPay)

               Robinsons Bank Corporation

               ShoppeePay Phillippines, Inc.

               Security Bank Corporate

               GPay Network PH, Inc.

              Rizal Commercial Banking Corporation

              Land Bank of the Philippines

 

  • Credit and debit cards (Visa, MasterCard, American Express)
  • Cash On Delivery (COD) is soon to be available, and still under develop.

Yes, we use industry-standard encryption and secure payment gateways to ensure your information is safe.

No,  

Motor Ace Philippines, Inc. is one of the leading motorcycle dealers in the Philippines. Catering the top motorcycle brands in the market.

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