September 3, 2024
- +63 32 346 03 86
- Reach Us
Our online shop offers a wide variety of products that cater to your motorcycle needs, including varieties of Motorcycles, Spare Parts, Lubricants, Accessories, and Power Products. We aim to provide high-quality items at competitive prices.
You can reach our customer service team via email at [ store@motorace.ph ], or through the live chat feature available on our website.
To place an order, follow these steps:
Yes, you can change or cancel your order within 24 hours of placing it. To make changes to your order, please contact our customer service team as soon as possible via email or Facebook Chat during weekday office hours. Changes may not be possible after 24 hours from payment verification.
For orders placed and paid for on weekends, please email us immediately. We will receive your request on Monday morning before processing begins.
No, you can check out as a guest. However, we are currently working on account creation to enable faster order history tracking and quicker checkouts in the future.
We currently have only one delivery partner, J&T, which can deliver to any part of the region with the standard delivery.
In the meantime, our team will send you an update with tracking information for your package. We are also developing a new feature that will allow buyers to track their orders directly in the near future.
No, we are currently focused on the local Philippine market for now. We do not sell or ship internationally.
Please contact or message us first to explain your concern and include a clear photo of the item. We generally accept returns for the following reasons:
REASON: DESCRIPTION:
Damage The product was damage upon delivery.
Wrong item The item received is not the one ordered.
Missing item No items were found inside of the package.
We do not accept returns if you placed a wrong order. We clearly state product specifications in the description and encourage customers to message us for details before purchasing.
The returning process usually takes 30 days from the delivery date.
As previously mentioned, please contact or message us first with your concern and take a photo of the item.
We accept returns primarily for the following reasons:
Please note that we do not accept returns for incorrect orders. As clearly stated in the product description, we strongly encourage all online customers to message us for specific product details before adding to cart or placing an order.
We currently do not refund the shipping fee. We explicitly advised customers in the product description to message us before ordering, thereby preventing potential errors or misunderstandings.
We accept the following payment methods:
These are the banks with free transfer charges:
Note: Credit and debit cards (Visa, MasterCard, American Express) are currently unavailable and coming soon.
Yes, we use industry-standard encryption and secure payment gateways to ensure your information is safe and protected.
Generally, no. We do not offer installment payments for most of our standard items. However, we may offer financing options for select high-value products such as Power Products and motorcycles. If you are interested in an installment plan for these specific items, you must contact us directly to coordinate with our branch before making any purchase.
Motor Ace Philippines, Inc. is one of the leading motorcycle dealers in the Philippines. Catering the top motorcycle brands in the market.
Copyright © 2025 Motor Ace Philippines, Inc.
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